Things tend to get busy at Sound Trax, one of New York’s most famous custom automotive boutiques. Naturally, leads already in the store take priority over those calling on the phone. But callers still need to be engaged, even if salespeople aren’t ready to talk to them. If a call goes unanswered or if an agent places a customer on hold, this message on hold system keeps ideas flowing, pulling leads further into the funnel instead of pushing them out.